Refund Policy

We Love Our Product, and We Know You'll Love Your JoieThings Notebook

Please inspect your order upon delivery. If you receive a damaged or incorrect item, contact us within 48 hours at joiethings@gmail.com. Include photos of the damaged or incorrect items, packaging, and any other relevant details. We will promptly arrange a replacement and make it right.

We accept returns or exchanges for new, unused items. Please note that the customer is responsible for return shipping, and a flat rate of $7.00 will be deducted from your refund to cover the initial shipping cost. If there’s an issue with your order, please reach out to us at joiethings@gmail.com. We're here to help and will work with you to resolve any concerns.

If you haven't received your refund yet, please check your bank account again, then contact your credit card company, as it may take some time before the refund is posted. Next, reach out to your bank, as there may be a processing delay. If you’ve done all of this and still haven't received your refund, please contact us at joiethings@gmail.com.